Frequently Asked Questions

You can update your email and phone number in the "Profile" section of Online Banking.

Yes, you can access your account from anywhere with an internet connection. We recommend using a secure VPN.

Go to "Settings" > "Alerts" to configure email or SMS notifications for low balances, large transactions, and more.

StandardShire Finance Online Banking is free for all personal and business account holders.

Yes, our Bill Pay feature allows you to pay utility bills, credit cards, and more directly from your account.

Log in, go to "Transfers", select the source and destination accounts, enter the amount, and confirm.

Click "Forgot Password" on the login page. You will need to verify your identity to reset it.

Absolutely. You can view, download, and print up to 7 years of statements through StandardShire Finance Online Banking.

Yes, StandardShire Finance uses advanced encryption and multi-factor authentication to ensure your data is safe.

To enroll in StandardShire Finance Online Banking, click the "Register" button on our homepage and follow the prompts.

You can order checks directly through Online Banking or by visiting a branch.

Yes, we provide a full suite of business banking solutions including checking, savings, and lending.

Our routing number is located at the bottom left of your checks. You can also find it in the "Account Details" section online.

You can reach us via phone, email, or secure message within Online Banking.

Yes, we offer personal, auto, and mortgage loans with competitive rates.

Call our 24/7 support line immediately or lock your card instantly via the StandardShire Finance Mobile App.

Use our ATM locator tool to find thousands of surcharge-free ATMs nationwide.

You will need a valid government-issued ID, proof of address, and your Social Security number or Tax ID.

You can open an account online in minutes or visit any StandardShire Finance branch.

Our branches are open Mon-Fri 9am-5pm. Online and Mobile Banking are available 24/7.

You are not held responsible for unauthorized transactions if you report them promptly.

Yes, use Card Controls in the app to set spending limits or block international transactions.

Secure messages are communications sent within our encrypted Online Banking platform, ensuring your data stays private.

Yes, our fraud detection systems monitor your account 24/7 for unusual activity.

We recommend changing your password every 90 days and using a unique, complex password.

Yes, the app uses biometric login (FaceID/TouchID) and does not store sensitive data on your device.

Contact us immediately. We will investigate and can freeze your account to prevent further unauthorized activity.

StandardShire Finance will never ask for your password or PIN via email. Look for generic greetings and suspicious links.

MFA adds an extra layer of security by requiring a code sent to your phone or email when logging in from a new device.

We use 256-bit encryption, firewalls, and continuous monitoring to protect your data.

Your account is safe as it requires a password or biometrics. You can also contact us to disable mobile access.

Yes, our app is optimized for both smartphones and tablets.

Yes, if you misplace your card, you can instantly lock it to prevent unauthorized use.

Go to your phone settings and allow notifications for the StandardShire Finance app.

Yes, eligible customers can view their FICO® Score for free within the app.

Yes, you can enable biometric login for quick and secure access.

Yes, daily and monthly limits apply. Check the app for your specific limits.

Yes, Mobile Deposit allows you to snap a photo of your check to deposit it securely.

Check balances, transfer funds, deposit checks, pay bills, and locate ATMs.

Download it from the Apple App Store or Google Play Store.